Parking Ambassador II

Job Summary
Serves as an ambassador of the Town by providing information to the public in a friendly and welcoming fashion. Performs a wide variety of patrol and maintenance duties in ensuring compliance of parking rules and regulations including both meters and permit parking systems.

Supervision Received
Works under the general supervision of the APD Operations Captain or his/her designee, who evaluates performance. Parking Ambassadors are guided by the Amherst Police Department Rules/Regulations, Policies and Procedures. Performs duties independently exercising considerable judgment and discretion based on the sensitive nature of work performed. Alerts supervisor of any problems requiring his/her attention

Supervision Exercised
The employee is responsible for his/her own work but will be expected to communicate directives and to provide occasional assistance to lower level and part-time employees.

Major Duties
1. Provides helpful guidance in response to questions from residents and visitors of Downtown.
2. Supplies exceptional customer service during all interactions
3. Assists public in use of all parking systems
4. Monitors for compliance with parking permits, meters and related traffic regulations. Issues citations for violation of regulations.
5. Installs vehicle immobilization devices and/or arranges for towing of vehicles in relations to numerous offenses.
6. Performs routine inspection, minor repairs and preventive maintenance on assigned equipment (all parking equipment systems) and refers defects or needed repairs to vendor or DPW.
7. Communicates proactively and appropriately as part of cross functional team in parking enforcement and meter maintenance.
8. Provides supplemental support to Police during special events.
9. Performs collection duties to ensure meter revenue is collected and deposited.
10. Develops parking enforcement schedule in collaboration with supervisor.
11. Performs all duties in conformance to appropriate safety and security standards.
12. Receives and answers inquiries and requests for information from the general public and other departments.
13. Performs other duties as assigned.

Minimum Qualifications
Graduation from high school or GED equivalent, with a demonstrated history of increasingly responsible related experience, or any equivalent combination of related education and experience. Demonstrable mechanical aptitude with preference for experience with cellular and computerized networks as well. Demonstrated excellent customer services abilities.

Working knowledge of parking system; working knowledge of traffic rules and regulations. Skill in operation of listed tools and equipment. Ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations. Valid driver’s license or the ability to obtain one.

Tools and Equipment Used
Power and hand tools for facility maintenance; parking collection equipment; computer email and word processing; microcomputer for ticket issuance; copy and fax machines; telephone; mobile or portable radio, vehicle immobilization devices and an automobile.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; talk and hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit or stand.

The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is generally an outdoor setting and the noise level in the work environment is usually moderate to loud. Duties may be performed in inclement weather.

Selection Guidelines
Formal application; rating of education and experience; oral interview and reference check; job related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The effective execution of the duties associated with this position requires good communications, organizational and research skills plus a through knowledge of town procedures and operations. Ability to work with minimal supervision is helpful.

For more information and to apply, visit www.amherstma.gov

Valid driver’s license or the ability to obtain one.