Serving the Pioneer Valley, Western Mass
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Way Finders

1780 Main Street

Company Description:
Everyone deserves a home.
Way Finders confronts homelessness head on in communities throughout western Massachusetts, including Hampden and Hampshire counties. We have developed targeted services that help people lift themselves up and out of homelessness with a focus on Housing, Real Estate, Employment Support and Community Services.
Salary Range:Location:
21.15-$26.44 Per Hour SPRINGFIELD, MA
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
Associate Degree
Preference: Nice to have
Preference: Preferred

Compliance Specialist

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. 
Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Compliance SpecialistThe Compliance Specialist supports our mission by training program staff to ensure efficient onboarding and understanding of, and compliance with, rules and regulations, with updates as necessary.  The Compliance Specialist also assists in the development and implementation of quality control procedures that are in line with state, federal, and program requirements.

The candidate may work in a hybrid-remote capacity but must live within commutable distance.

Responsibilities include:

  • Conduct audits in accordance with agency policy to ensure compliance with state, federal and program requirements
  • Educate and advise staff on policies, procedures, regulations, community concerns and issues, through both initial and ongoing training programs and seminars
  • Maintain database and systems to track performance and findings, and report to management and funding sources
  • Submit required information to funding sources in a timely manner, and resolve any discrepancies
  • Verify client eligibility for programs based on sensitive details
  • Educate and advise landlords, tenants, community groups, and stakeholders on policies, procedures and regulations; act as liaison as necessary and appropriate
  • Respond to requests for information from auditors, other agency departments or funding sources
  • Establish and maintain strong, collaborative relationships with internal staff and departments, owners, landlords, community groups, funding sources, and other housing related departments or agencies to achieve goals
  • Manage and maintain case load as assigned
  • Assist in the research and resolution of software issues and perform software enhancement testing to ensure functionality
  • Assist with the selection of qualified staff as requested
  • Proactively identify and inform management of any issues that may adversely affect the department or organization
  • Provides indirect supervision and direction to staff in the performance of assigned duties and resolution of matters of a more complex nature

Requirements include:

  • 2 years' equivalent experience in housing, social services, or a related role, with 1 year as a field specialist; a combination of experience plus an Associate degree may be a substitute
  • Knowledge of housing assistance related regulations and policies
  • Demonstrated ability to effectively train and impart knowledge in classroom and mentoring environment
  • Proficiency with Microsoft Office and databases, and comfort in learning new technologies
  • Demonstrated ability to create and manipulate reports and software programs
  • Ability to effectively communicate (both written and verbal) and in group settings
  • Collect and analyze financial and other data following guidelines to determine eligibility
  • CORI

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $21.15 and $26.44 per hour depending on qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals. 

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Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@jobsinthevalley.com