Serving the Pioneer Valley, Western Mass
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Way Finders

1780 Main Street

Company Description:
Everyone deserves a home.
Way Finders confronts homelessness head on in communities throughout western Massachusetts, including Hampden and Hampshire counties. We have developed targeted services that help people lift themselves up and out of homelessness with a focus on Housing, Real Estate, Employment Support and Community Services.
Salary Range:Location:
17.00-$19.50 Per Hour SPRINGFIELD, MA
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
Bachelor's Degree
Preference: Nice to have
Preference: Preferred

Housing Stabilization Case Manager

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. 
Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Housing Stabilization Case Manager. The Housing Stabilization Case Manager provides efficient and empathetic stabilization services to homeless families placed out of shelters.

The candidate will work in a hybrid-remote capacity but must live within commutable distance to our main office in Springfield, MA.  In-office work and in-person meetings are occasionally expected.

Responsibilities include:

  • Conduct assessments of client housing needs and other barriers that affect stabilization including financial, legal, mental health, substance abuse, employment, health care and housekeeping; triage as needed for maximum housing stability
  • Review and complete monthly stabilization touchpoints; develop and implement goals that address identified needs and maximize self-sufficiency
  • Coordinate support services, initiate referrals, and provide advocacy, crisis intervention, and supportive counseling to clients
  • Develop partnerships with internal and external service providers to ensure comprehensive and seamless service delivery
  • Educate and assist families on financial literacy and obtaining needed resources
  • Enter and maintain accurate data in a timely fashion for use in tracking family progress on established goals
  • Conduct monthly contacts with clients via home visits, phone, text, email and/or virtual platforms; monitor family progress in meeting goals during stabilization
  • Maintain complete and accurate virtual case files in a timely manner
  • Assist in the mediation of issues between clients and owners/landlords
  • Assist client with struggles that directly impact tenancy preservation
  • Establish and maintain strong, collaborative relationships with staff (including across departments), owners, landlords, community groups, funding sources, constituents, and stakeholders

Requirements include:

  • Bachelor’s degree in relevant subject matter such as social services or public administration; commensurate experience may be a substitute for a degree
  • 3 years’ experience in housing or social services case management; similar or related experience may be substituted
  • Ability to assess priorities, organize, and operate in a flexible manner while retaining a high level of attention-to-detail
  • Excellent interpersonal skills with the ability to serve diverse populations and work appropriately with confidential information
  • Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
  • Bi-lingual (Spanish/English) verbal and written skills preferred but not required
  • Valid driver’s license with acceptable driving record; reliable vehicle
  • CORI

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage between $17.00 and $19.50 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.  CORI/MVR.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals. 

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Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@jobsinthevalley.com