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Charlene Manor Extended Care
130 Colrain Rd.
Greenfield, MA 01301
Website: Click Here
Full Time
Healthcare/Healthcare Professional


Come join a collaborative, innovated, solid team at Charlene Manor! We pride ourselves in our culture of employee engagement and transparency. A move to Charlene Manor will be the best move in your career! 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Plan, develop, organize, implement, evaluate, and direct the facility's programs and activities.
  • Develop and maintain written policies and procedures that govern the operation of the facility. Review policies and procedures periodically, at least annually, & make changes to assure compliance with current regulations. Interpret policies and procedures to employees, residents, family members, visitors, government agencies, etc., as necessary.
  • Develop and maintain job descriptions for each position in accordance with pertinent laws governing job positions.
  • Assist department directors in the development and implementation of performance evaluations.
  • Assist department directors in policies and procedures, and establish a rapport among departments around team work.
  • Ensure that all employees, residents, visitors, and the general public follow established policies and procedures.
  • Represent the facility at and participate in top level meetings.
  • Make written and oral reports/recommendations to the governing board concerning the operation of the facility.
  • Assist Infection Control Coordinator to ensure that tasks with potential exposure to blood/body fluids are identified & recorded.
  • Make routine inspections of the facility to assure that established policies and procedures are being implemented and followed.
  • Participate in facility surveys (inspections) made by authorized government agencies.
  • Develop a plan of correction for deficiencies noted during survey inspections. Provide a copy to governing board & ombudsman.
  • Maintain an adequate liaison with families and residents.
  • Maintain a good public relations program that serves the best interest of the facility and community alike.
  • Serve on facility committees & provide reports of committee meetings to governing board as may become necessary.
  • Assist in developing and implementing appropriate plans of action to correct identified quality deficiencies.
  • Evaluate and implement recommendations from the facility committees as necessary.
  • Assist in the recruitment & selection of competent department directors, supervisors, consultants and other auxiliary personnel.
  • Consult with department directors on the operation of their departments to assist in correcting problems and improving services.
  • Ensure an adequate number of trained professional and other personnel are on duty to meet the needs of the residents.
  • Assist in standardizing the methods in which work will be accomplished.
  • Review/check competence of work force and make necessary corrections as necessary.
  • Counsel/discipline personnel as requested or as may become necessary.
  • Ensure discipline is fair and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status.
  • Terminate employment of personnel when necessary, documenting and coordinating such actions with the Human Resources Manager.
  • Serve as liaison to the governing board, medical staff, and other professional and supervisory staff.
  • Follow established safety regulations, to include fire protection/prevention, smoking regulations, infection control, etc.
  • Ensure that the building and grounds are maintained in good repair.
  • Review accident/incident reports and establish an effective accident prevention program.
  • Ensure that all facility personnel follow established regulations governing the use of labels and MSDSs for hazardous chemicals.
  • Ensure that personnel follow established policies governing the use/disposal of personal protective equipment and disposal of infectious wastes.
  • Other(s) that may become necessary/appropriate to assure that the facility is maintained in a clean, safe and sanitary manner.
  • Authorize the purchase of major equipment/supplies in accordance with established purchasing policies and procedures.
  • Ensure the facility is clean and safe for residents by assuring that equipment and supplies are maintained.
  • Ensure that adequate supplies and equipment are on hand to meet the day-to-day operational needs of the facility and residents.
  • Assist in preparing an annual operating budget for approval by the governing board.
  • Assist in the establishment and maintenance of an adequate accounting system that reflects the operating cost of the facility.
  • Review and interpret monthly financial statements and provide such information to the governing board.
  • Ensure financial records and cost reports are submitted to authorized government agencies as required by current regulations.
  • Keep abreast of the economic condition and make adjustments to assure the continued ability to provide quality care.
  • Meet with department directors regularly and conduct/participate in in-service classes and supervisory level training programs.
  • Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the long-term care field.
  • Ensure that all personnel participate in annual OSHA in-service training programs.
  • Create and maintain an atmosphere of positive emphasis and a calm environment throughout the facility.
  • Maintain confidentiality of all resident information.
  • Ensure residents' rights to self-determination, individuality, privacy, property & civil rights, among others, are maintained.
  • Review resident complaints & grievances and make reports of action taken. Discuss with resident and family as appropriate.
  • Ensure that policies governing timely notice for resident discharges and room/roommate changes are followed by all personnel.
  • Ensure resident funds are managed in accordance with current regulations & appropriate accounting records are maintained.
  • Ensure residents receive necessary nursing, medical & psychosocial services to maintain their highest mental/physical status.


  • A Bachelor's Degree is required. A degree in Public Health Administration or Business Administration, or a health related degree is preferred.
  • Minimum 5 years’ experience working at an Executive Level
  • Must have, as a minimum, 2 year(s) experience in a supervisory capacity in a hospital or long-term care facility.
  • Must possess a current, unencumbered Nursing Home Administrator's license or meet the licensure requirements of this State.
  • Must be able to read, write, speak, and understand the English language.
  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
  • Must be knowledgeable of reimbursement regulations and nursing practices, as well as laws, regulations, and guidelines pertaining to long-term care administration.
  • Must possess the ability to work harmoniously with and supervise other personnel.
  • Must be able to plan, organize, develop, implement, & interpret programs, goals, objectives, policies and procedures necessary for providing quality care and a sound operation.
  • Must be thoroughly familiar with laws, regulations, and guidelines governing personnel administration.
  • Must have patience, tact, cheerful disposition and enthusiasm, & be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are functioning.
  • Must be able to maintain good personnel relations and employee morale.
  • Must be able to read and interpret financial records, reports, etc.
  • Must be knowledgeable of computer systems, system applications, and other office equipment.
  • Must be able to communicate policies, procedures, regulations, reports, etc., to personnel, residents, family members, visitors, and government agencies/personnel.
  • Must not pose a direct threat to the health or safety of other individuals in the workplace.
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