Director of Human Resources - PVTA/SATCO/VATCO - SPRINGFIELD

About the Company

Springfield Area Transit Company, Inc (SATCo) is a contracted service operator of fixed-route public transit bus operations, maintenance, and management services in the Pioneer Valley region of Western Massachusetts. SATCo is proud to be an equal opportunity employer, providing the highest quality of safe and efficient public transportation in our communities. SATCo is a private employer, headquartered at 665 Cottage St, Springfield, Massachusetts, 01104.

Position Summary

Reporting directly to the General Manager, the Director of Human Resources is responsible for planning, directing, and coordinating all human resources management and compliance activities for Springfield Area Transit Company, Inc (SATCo), and for companion entity Valley Area Transit Company, Inc (VATCo), in a manner that maximizes the strategic use of human resources talent within a unionized labor environment. This position directly performs many functions including general employee recruitment, overall workforce strategy, internal employee relations management, policy development and maintenance, regulatory compliance, EEO compliance, leave administration oversight, training and education program development, general employee performance management, and human resources records retention. The Director of Human Resources is employed by Springfield Area Transit Company, Inc but performs the same functions within both companion entities.

The Director of Human Resources maintains open communication with other senior-level managers to proactively manage human resources and other organizational initiatives and effective department internal operations. This is a hands-on position requiring exceptional attention to detail and excellent multitasking and organizational skills. This is not a remote or hybrid position.

This position is non-bargaining. This position directly supervises between zero (0) and five (5) non-bargaining unit employees; this position indirectly manages other senior management and bargaining unit employees through the general direction of human resources activities. This position performs the tasks of directly supervised department staff whenever required. This position may be required to participate in a senior-management on-call rotation, as required by the General Manager. Senior-level Management be required to report to assigned work location in the event of inclement weather or during declared states of emergency.

Salary Range

Salary offered to the successful candidate will be within the range posted in the position description,

commensurate with experience of the preferred candidate.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following; other duties may be assigned by the General Manager.

• Develop and implement organizational policies and procedures
• Oversee development and administration of effective recruitment programs
• Assist with benefit programs
• Serve as compensation & benefits analyst
• Oversee leave administration
• Represent SATCo & VATCo at hearings, investigations and arbitrations
• Process unemployment claims and background checks
• Coordinate and Report on EEO activities
• Submit annual EEO-1 and wage transparency filings
• Conduct task and job analyses
• Evaluate and enhance performance management system
• Provide staff development and training
• Maintain all personnel records and oversee company-wide records management
• Actively participate in senior management and other team meetings
• Remain current with laws governing human resource management practices.
• Perform other duties as needed and/or as assigned.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements & Qualifications

• Bachelor's degree from an accredited institution in the field of Human Resources Management, Business Administration, Communications, or related.
• Five (5) years of experience in human resources management, or directly related experience, education and/or training.
• Two (2) years of experience in a human resources management supervisory capacity
• Experience with payroll, Human Resource Information Systems (HRIS), and recruitment software\
• Experience with bargaining unit employee relations, union negotiations, and continual management of unionized workforces.
• Experience with EEO compliance and diversity planning (affirmative action)
• Ability to resolve problems creatively and with consultative approaches.
• Ability to manage multiple projects simultaneously amongst competing priorities.
• Ability to effectively supervise a diverse workforce in an economically diverse community.
• Ability to travel to locations throughout the Company's service area.
• Ability to write reports, proposals, business correspondence, and policy/procedure manuals
• Strong interpersonal skills to interact with various stakeholders, including senior management, team members, frontline employees, and vendors.
• Excellent attention to detail.
• Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint)
• Excellent organizational, analytical, multi-tasking, time management, and documentation skills
• Excellent verbal and written communication skills.
• Excellent customer service and conflict resolution skills.

Substitutions

• A High School Diploma or GED with an additional ten (10) years of directly related experience substitutes for the Bachelor’s degree requirement.
• An Associate’s degree from an accredited institution an additional five (5) years of directly related experience substitutes for the Bachelor’s degree requirement.
• A Master’s degree in a related subject substitute for three (3) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience

 Preferred Experience & Skills

• Master’s degree in Human Resources Management, Business Administration, Communications, or a related field.
• Experience eliciting and documenting business requirements and business process flows.
• Minimum of 5 years of HRM in a senior-level HR position,
• Experience with organizational change management, training material development, and / or training course delivery
• Experience with HASTUS or similar transit scheduling and operations management applications,
• Experience with process improvement and / or change management frameworks, such as Lean or Six Sigma
• PHR, SPHR, and other HR industry-specific certifications.
• Practical experience applying FTA Circular 4704.1A

Core Competencies

The competencies listed below are representative of the knowledge, skill, and/or ability required to perform the

job successfully.

• Collect, analyze, interpret, summarize and report statistical data;
• apply mid-level math and basic statistical concepts and demonstrate working knowledge of statistics and data analysis;
• independently identify and resolve problems in a timely manner;
• works well in group problem solving situations;
• manage a project from start to finish using basic concepts of project management;
• manage difficult or emotional employee or customer situations;
• speaks clearly and persuasively in positive or negative situations;
• demonstrates group presentation skills;
• writes clearly, professionally and informatively;
• read and interpret written information;
• make decisions using sound and accurate judgment and include appropriate people in decision-making process; set and achieve challenging goals;
• overcome obstacles; measures self against standard of excellence and takes calculated risks to accomplish goals; leads, motivates and supervise others;
• prioritize and plan work activities; Use time efficiently; plan for additional resources; develops realistic action plans; approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position;
• demonstrates accuracy and thoroughness in work products; seek ways to improve and promote quality; apply feedback to improve performance; complete work assignments in a timely manner;
• adapt to changes in work environment, job requirements and organizational growth; manage competing demands and deal with frequent change, delays, or unexpected events;
• meet attendance requirements and ensure work responsibilities are covered when absent;
• follow instructions and respond to management direction; commit to long hours of work when necessary; undertake self-development activities and seek increased responsibilities; ask for and offer help when needed; meet challenges with resourcefulness; and always demonstrate professionalism.
• proficient in MS Office programs, working knowledge of HRIS/Payroll programs and EEO/AA Software applications. Must be adept at using job boards to post open positions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job.

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to stand; The employee must occasionally lift and/or move up to twenty (20) pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors in an office environment. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions when visiting other facilities, Frequent contact with the public and meeting deadlines required. Off-site assignments and irregular work hours are required on occasion, including occasional weekend and/or evening work. The noise level in the work environment is usually quiet.

Job Conditions

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least twenty-one (21) years of age
• Ability to commute to assigned work locations in the Springfield, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experience.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the Company while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the Company including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and