Essential Functions
Emergency Dispatching & Response Coordination 50%
- Promptly answer emergency lines, general business lines, and College operator lines.
- Dispatch appropriate personnel for police, fire, medical, or maintenance responses based on prioritization protocols.
- Maintain accurate and timely logs for all service calls and officer activity in the College’s
- Automated Computer Dispatch Record Management System (CAD/IMC)Monitor and respond to fire, intrusion, panic, and trouble alarms; activate emergency mass notifications when directed.
- Make time-sensitive notifications to College officials and outside agencies during emergencies or unusual situations.
- Attend department meetings and training sessions as assigned.
Customer Service & Administrative Support 20%
- Serve as the College’s public safety operator, answering external and internal calls, and routing them appropriately.
- Greet and assist walk-in visitors to the department in a respectful and professional manner.
- Maintain composure with distressed callers or visitors; speak clearly and calmly at all times.
- Assist with vehicle scheduling and credential verification for Pool Vehicle use.
- Support the department's parking and access control operations (i.e., permit issuance, key distribution, OneCard functions).
- Monitor security cameras for suspicious or concerning activity and report findings appropriately.
Public Safety Operations 20%
- Utilize state and federal databases (e.g., NCIC, CJIS) to run license, warrant, and criminal history checks at officer request and as authorized.
- Review logs, emails, training documents, and CJIS outputs at the start and throughout each shift.
- Assist Campus Safety officers with community engagement and safety initiatives.
Training, Compliance, and Confidentiality 10%
- Attend all required departmental meetings and training sessions.
- Maintain certifications, including CJIS clearance, CPR, and First Responder credentials.
- Adhere to department chain of command for communications and reporting.
- Follow department policies and procedures and uphold strict confidentiality of all records and communications.
- Maintain an alert and attentive demeanor throughout assigned shifts.
Perform other duties as assigned by management.
This position is part of a team that operates 24/7/365. Shift assignments may include nights, weekends, and holidays. Uniforms are provided. All offers are contingent on successful completion of a background check, including CJIS clearance.
