Residential Program Director - Human Services


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Pathlight Inc
220 Brookdale Drive
Springfield, MA 01104
Residential Program Director - Human Services
Per Year
Full Time
Human Services
Master's Degree




Agency Wide Program Director 15 Exempt


Summary of Position:

Responsible for current program management and assisting in longer term program development including: identification, and recommendations to senior management of future program growth and direction; providing leadership, supervision, development, quality and growth of assigned program or areas; prepare and manage assigned budgets, participate in or conduct contract negotiations, and perform other administrative duties necessary to achieve program(s) or area(s) goals and objectives within the The Association, division, external agencies, and assigned  program(s)  policies,  regulations  and procedures.


Program Director is the line management position below Division Management/Senior  Management  with  overall program as well as administrative  responsibilities.  The position  typically  requires  an advanced academic degree suited to the assigned program(s). Program management requires the ability to interpret situations/issues with in program  policies and  independently  make decisions necessary to ensure and/or further  program  leadership, services, and   quality. Position is responsible for program results and supervision of associates carrying out program objectives and procedures.


Essential  Job Functions:

  • Responsible for ensuring the coord ination and monitori ng of delivery of services to individuals/families/care providers served to ensure conformity to funding agencies regulations, internal policies, procedures and quality standards, and to applicable  program  model(s). 
  • Oversee, conduct, or partici pate in or receive needs assessments of those suppo1ted and ensure that needs and capabilities are incorporated into service plans; monitor services to ensure that service plans objectives are being carried out; recommend changes or take corrective action as appropriate. Ensure the coordination of major clinical,  medical  or significant  issues for those supported.
  • Responsible  for the completion  and retention  of records, files, documents  and reports  necessary  to operations.
  • Act as prime contact and/or liaison with external business contacts and/or support sources, funding sources, community  based  supports and others as indicated  on  behalf  of clients and program objectives. 
  • Ensure scheduling and staffing according to master schedule staffing pattern or as required for internal personnel and/or externally overseen care providers. Responsible for the development of work teams providing supervision of support staff/external  care providers  as to The Association  and program  policies  and procedures.  Recruit  and hire staff; train or ensure training of associates/external care providers as appropriate. Participate and/or lead cross agency teams/initiatives.  Confer  with  supervisor and Human  Resources,  as appropriate, regarding  significant  matters. 
  • Participate in longer term planning and development for program and division as well as administrative work necessary to program. Prepare and/or partici pate in budget development and other administrative duties internally and/or externally  as necessary  for program. 
  • Write and/or prepare grant proposals for program services/new referrals. Administer activities and budget of awarded  grants/contracts.  Identify  new  funding resources  and requirements.




POSITION  TITLE: Program  Director


  • Supervise line and office personnel. Establish goals and objectives for those supervised; evaluate performance and take corrective actions within The Association  and Divisional  policies and   procedures. 
  • Perform  other similar duties as responsibilities  necessitate  or as directed  by  supervision.

Knowledge  and Experience  Required:

  • Advanced knowledge of a professional discipline such as social sciences, human services, business administration. Equivalent  to a Master's  degree.
  • Over 5 years  and up to and including 7 years of progressive  learning   experience.Working knowledge  of computer  systems, programs,  and applications.
  • Requires  valid  driver's license and reliable transportation/veh icle required.


Skills  and Abilities Required:

  • Wide variety of difficult work on assigned program(s) presenting new or changing situations where duties require broad  conceptual judgment,  initiative  and ability to deal with  situations and complex factors not easily   evaluated.
  • Duties to ensure service plans' objectives are carried out; l iaison with external sources; to manage  internal or  external support providers and simi lar duties req uire considerable judgment to work toward overall objectives, and to make decisions based  on conclusions for wh ich there is little  precedent.
  • Contacts with others within  or outside the organization  implementing  pol icies and program  requiring negotiation,  a high degree of diplomacy, and the ability to deal with and influence persons  i n all types of  positions.
  • Works with confidential data such as proprietary program information  and future program  goals and objectives which if disclosed  i nadvertently may be detrimental to organization's  interests.


Mental Attention or Visual Demand:

Flow of work and character of duties require normal  mental  and visual  attention  along with manual  dexterity.


Working  Conditions:

The work environment characteristics described here are representative of those an employee encounters while performi ng the essential functions  of this job.  Reasonable accommodations  may be made to enable individuals with  d isabilities to perform  the essential  functions.  Usual  office work conditions most of the time.  Regular  exposure   to site conditions and some noise; frequent exposure to weather during travel. The noise level in the work environment is usually moderate.


Physical  Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform  the essential  functions of th is job.  Reasonable accommodation  may be made to enable individuals  with

d isabil ities to perform  the essential  functions. While performing  the duties of this job,  the employee  is regularly

req uired to sit and stand; reach with hands and arms; use hands to finger objects or controls; push and pull with force. The employee occasionally is required to climb and stoop. The employee may occasionally lift and/or move up to or greater than  60 pounds.   Specific vision  abilities required  by this job  include close, distance and peripheral  vision; read ing of print  or computer  screen data.

Reporting Relationship:

1. . Reports to designated  supervisor.

2. Responsible  for over 25 but seldom  over 50 employees on a full time equivalency basis.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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