Minimum Qualifications:
High School Diploma or equivalent, PLUS experience working in a customer service capacity with people of differing ages and backgrounds, AND experience working with various types of library software, such as CWMARS regional system and Evergreen circulation software.
• Ability to pay close attention to detail, and work with alphabetical and numeric organization.
• Knowledge of information tools, and an understanding of the changing service environment.
• Excellent technology skills.
• Proficient customer service skills. Excellent verbal and written communication skills;
• Ability to communicate with cultural competence.
• Ability to work in a fast-paced environment and handle stressful situations.
• Ability to work well as a part of a team and maintain effective work relationships with co-workers and the general public.
• Preparedness to encounter challenging interactions and willingness to learn and seek out solutions with the help of supervisors and colleagues
Preferred Qualifications:
• Two (2) years of increasingly responsible experience in a library.
• Knowledge of library practices and procedures.
• Knowledge about and interest in reading and literature.
• Bilingual capabilities.
To view the full job description and requirements visit https://ma-amherst4.civicplus.com/jobs.aspx
The Town enjoys a long tradition of active, participatory, & professional government, and seeks a workforce that reflects the diversity of the community.
