Customer Assistant II

Are you good with numbers? Do you have excellent customer service skills? Are you a team player who enjoys variety? Hiring Range: $25.05 - $28.19 per hour.  Apply to be a Customer Service Assistant II in the Collector/Treasurer and Assessors Offices today!

POSITION DESCRIPTION
Customer Assistant II
Treasurer/Collector’s Office
Full-Time, Benefited (37.5 hours per week)
SEIU, Level F; Hiring Range: $25.05 - $28.19 per hour

Job Summary:
As a member of the Customer Service Team, the Customer Assistant II serves in a dual role between the Treasurer/Collector’s office and the Assessor’s office, performing a full range of complex accounting and clerical duties for the Town, including collection of taxes and Town bills, exemptions for real estate taxes, billing and abatements for motor excise taxes, and personal property taxes.

Minimum Qualifications:
High school degree or equivalent PLUS at least two (2) years of experience in accounting, bookkeeping, or cash handling; AND an interest in or familiarity with real estate transactions, appraisals, or assessing.

• Working knowledge of accounting practices and cash handling skills
• Excellent customer service skills.
• Ability to communicate effectively (verbally and in writing).
• Ability to handle stressful situations.
• Ability to work professionally and cooperatively with the public and coworkers.
• Ability to organize and prioritize workload.
• Skill in operation of listed tools and equipment.

Preferred Qualifications:
Bilingual communications capabilities preferred.

To view the full job description and requirements visit https://ma-amherst4.civicplus.com/jobs.aspx

The Town enjoys a long tradition of active, participatory, & professional government, and seeks a workforce that reflects the diversity of the community.