Parking Ambassador II

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Town of Amherst
4 Boltwood Avenue
Amherst, MA 01002
Phone:(413)259-3009
Fax:(413)259-2405
Website: Click Here

Company Description:
The Town of Amherst seeks a workforce that reflects the diversity of its community and strives toward racial equity and environmental sustainability. All are encouraged to apply. AA/EEO
Parking Ambassador II
$38,766 - $52,099 Per Year
AMHERST, MA
Full / Part Time
Maintenance
High School or Equivalent
Required
Up to One Year
Required

The Town of Amherst is seeking a Full-time and a Part-time Parking Ambassador to serve as ambassadors of the Town by providing information to the public in a friendly and welcoming fashion. Parking Ambassadors perform a wide variety of patrol and maintenance duties in ensuring compliance of parking rules and regulations including both meters and permit parking systems. The successful candidates will possess the abilities to effectively meet, deal, and communicate effectively with the public and handle stressful situations. Multilingual candidates are encouraged to apply.

SEIU Level: B
Parking
Full-time schedule: Tuesday-Thurs 11:30 am to 8:00 pm., Friday - Saturday 9:00 am to 5:30 pm. 
Part-time schedule: Thursday-Saturday 2:00 pm-8:00 pm.

Major Duties:
1. Provides helpful guidance in response to questions from residents and visitors of Downtown.
2. Supplies exceptional customer service during all interactions
3. Assists public in use of all parking systems
4. Monitors for compliance with parking permits, meters and related traffic regulations. Issues citations for violation of regulations.
5. Installs vehicle immobilization devices and/or arranges for towing of vehicles in relations to numerous offenses.
6. Performs routine inspection, minor repairs and preventive maintenance on assigned equipment (all parking equipment systems) and refers defects or needed repairs to vendor or DPW.
7. Communicates proactively and appropriately as part of cross functional team in parking enforcement and meter maintenance.
8. Provides supplemental support to Police during special events.
9. Performs collection duties to ensure meter revenue is collected and deposited.
10. Develops parking enforcement schedule in collaboration with supervisor.
11. Performs all duties in conformance to appropriate safety and security standards.
12. Receives and answers inquiries and requests for information from the general public and other departments.
13. Performs other duties as assigned.

Minimum Qualifications:
Graduation from high school or GED equivalent, with a demonstrated history of increasingly responsible related experience, or any equivalent combination of related education and experience. Demonstrable mechanical aptitude with preference for experience with cellular and computerized networks as well. Demonstrated excellent customer services abilities.

Working knowledge of parking system; working knowledge of traffic rules and regulations. Skill in operation of listed tools and equipment. Ability to effectively meet and deal with the public; ability to communicate effectively verbally and in writing; ability to handle stressful situations. Valid driver’s license or the ability to obtain one.  The effective execution of the duties associated with this position requires good communications, organizational and research skills plus a through knowledge of town procedures and operations. Ability to work with minimal supervision is helpful.

Tools and Equipment Used:
Power and hand tools for facility maintenance; parking collection equipment; computer email and word processing; microcomputer for ticket issuance; copy and fax machines; telephone; mobile or portable radio, vehicle immobilization devices and an automobile.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; talk and hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit or stand.  The employee must occasionally lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
The work environment is generally an outdoor setting and the noise level in the work environment is usually moderate to loud. Duties may be performed in inclement weather.

Selection Guidelines:
Formal application; rating of education and experience; oral interview and reference check; job related tests may be required.  The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer once the employer has met bargaining obligations with the union.

The Town of Amherst seeks a workforce that reflects the diversity of its community, and strives toward racial equity and environmental sustainability. All are encouraged to apply. AA/EEO

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