Serving the Pioneer Valley, Western Mass
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UCP of Western Massachusetts

208 West St
Pittsfield, MA 01201

Company Description:
UCP of Western Massachusetts serves people with all types of disabilities, including Cerebral Palsy (CP). Our agency is dedicated to advancing the independence, productivity and full community inclusion for everyone we support. Our innovative programs are designed to serve children, adults and families. What sets UCP of Western Massachusetts apart is our approach — we are family focused and offer personalized services to meet the needs of each individual we serve.
Salary Range:Location:
$20.00 Per Hour AMHERST, MA
Job Type:Category:
Full TimeHuman Services
Education Level:Work Experience:
Bachelor's Degree
Preference: Required
Preference: Preferred
Social Work License - Preference: Nice to have
Experience working with elders or disabled persons - Preference: Preferred

Service Navigator for the Pioneer Valley
Job Type: Full-time, Mon-Fri only
Job Location: must live in or near the service area 

New $2,000 Employment Hiring Bonus!  

The Pioneer Valley Service Navigator will administer the UCP’s Adult Family Care (AFC) contracts, MRC MassAbility (ABI/MFP and Supported Living) contracts, statewide Head Injury Program contracts and DDS Agency with Choice contracts. Responsibilities include navigation, documentation, weekly and monthly check-ins in compliance with the respective contracts’ regulations and guidelines. The goal of this role is to provide support, information and resources and navigation of the systems of care to families and caregivers of individuals with disabilities.

Service Navigator Responsibilities

  • Coordinate and monitor members’ needs, including referrals and emergency assistance
  • Develop, implement, and review individualized care plans
  • Conduct regular on-site visits with each member bi-monthly (Level I)/monthly (Level II)
  • Conduct evaluations and training for caregivers
  • Participate in developing and reviewing Supported Living Plans of Care
  • Make referrals for additional services as needed
  • Provide direction and training for support staff
  • Ensure compliance with DDS regulations and guidelines. This includes creation of budgets, attending necessary ISP meetings, HCSIS documentation, supervision of staff, regular check ins with the family
  • Utilize ISP goals to address individual needs
  • Maintain communication with families and members
  • Maintain up to date records and documentation
  • Provide timely assistance and respond to emergencies
  • Participate in investigations and provide direct service as needed
  • Offer transportation and administer CPR/First Aid when necessary

Service Navigator Benefits

  • Hiring bonus of $2000 paid out during first year of employment at 90 days/180 days/270 days.
  • May qualify towards public service loan forgiveness 
  • Medical, dental and vision insurance after first month of employment
  • Earn two weeks vacation in first year of employment, three week rate after first year
  • Three personal days per year
  • Earn up to seven sick days per year
  • 403(b) retirement program with company match after one year
  • Mileage reimbursement
  • Tuition remission program
  • Employee referral program and more!

About Us:
UCP of Western Massachusetts offers a variety of community programs and services for persons with disabilities and other similar service needs, including Assistive Technology, Early Intervention, Individual and Family Support, and Adult Family Care. We are COA accredited and guided by a set of core principles - Respect, Integrity, Communication, and Empathy. Our team is dedicated to providing a "Life Without Limits" for people with differing abilities, seeking a motivated and talented individual who shares our commitment to these principles to join us in our mission. Learn more at http://ucpwma.org


Service Navigator Requirements

  • Bachelor’s degree and a Social Worker license in good standing with the Massachusetts Board of Registration in Social Work and 2+ recent experience working with elder or disabled adults OR a bachelor’s degree and 2+ clinical experience in the care of elderly or disabled persons.
  • Knowledge of local community resources and community-based providers and programming.
  • Ability to maintain an Adult/Pediatric CPR and First Aid certification.
  • Ability to set up and maintain a home office.
  • Comfortable with remote applications (ex. Zoom, teams, Microsoft Office, etc.)
  • Ability to maintain confidentiality and privacy and show cultural competence.
  • A valid driver’s license, proof of insurance and the availability of a private vehicle
  • Negative Mantoux TB test or a clear chest x-ray.
  • Satisfactory CORI, SORI, DPPC, National Fingerprint background checks.

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Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Email: info@jobsinthevalley.com