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Viability, Inc.

60 Brookdale Street
Springfield, MA 01104
Website:viability.org

Company Description:
Mission
We believe individuals with disabilities and other societal disadvantages are an essential resource for our country’s future. Our mission is to help build a world in which individuals with disabilities and other disadvantages realize their full potential.

Vision
Viability will be a positive disruptive force in the marketplace leading the innovative designs of future service delivery for individuals with disabilities and other disadvantages to realize their full potential within their communities of choice.
Salary Range:Location:
SPRINGFIELD, MA
Job Type:Category:
Full TimeIT Network Administrator
Education Level:Work Experience:
High School or Equivalent
Preference: Nice to have

Preference: Nice to have
Description:
VIABILITY is a community-based human services provider of employment services, job training, vocational rehabilitation, and skill building, with a focus on inclusion, access, and individual choice. Accredited by CARF and certified by Clubhouse International, VIABILITY leverages community and employer partnerships to create opportunities for the people we serve to live, learn, work, and thrive in their communities. We are mission driven, aiming always to empower, embrace differences and be BETTER TOGETHER in our approach to service more than 4,000 individuals throughout Massachusetts, and in areas of Connecticut, New York, Rhode Island, and Oklahoma.



Position: IT Support Specialist – Full Time

Location: Springfield, MA

Rate of Pay: $18.00 per hour

Hours: 40 hours per week (non-exempt)

Schedule: Monday- Friday 8:30 am–5:00 pm



Summary: The IT Support Specialist position is responsible for performing analytical, technical, and administrative work in the planning and installation of new and existing personal electronic devices and workstations; diagnoses and resolves problems in response to reported incidents; confers with end uses to determines types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of the equipment.



Essential Duties:

Positively adheres to the organization’s Guiding Principles, and Code of Ethical Conduct.
Completes all required documentation in a timely manner; following all agency policies, procedures and standards including utilizing Credible, ADP, Financial Edge, and SharePoint to document required information.
Communicates positively, effectively, professionally, and in a timely manner both in written and oral format to all internal and external customers.
Stays informed of agency and program changes and updates.
Successfully completes all company required and job-specific training within required timeframes.
Provide customer service and technical support to end-users for hardware and software systems.
Resolve routine end-user issues in a timely manner through established protocol and troubleshooting.
Provide guidance and explain policies and procedures to end-users
Utilize and maintain knowledge bases
Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.


Qualifications: High School Diploma or three to five years professional experience. Must have ability to work independently and as an effective team member. Ability to read and interpret documents such as policy and procedure manuals.


Requirements: Demonstrated proficiency in information technology knowledge that includes hardware and software; a valid driver’s license and reliable vehicle; extraordinary customer service skills including listening, patience, and concern for issues; a passion for helping others by sharing your knowledge of technology



EXCELLENT BENEFITS including Competitive Pay, Excellent Insurance, Employer Matching Retirement + Work/Life Balance

Competitive Pay with Promotional Opportunities
Strong focus on work/life balance
Generous Paid Time Off & Sick Time
Medical, Dental, & Vision Insurance
403(b) Retirement plan with employer match of 100% (up to 4% of employee contribution)
Company-paid disability insurance, life insurance, and AD&D insurance
Tuition Scholarship Program
Professional and personal growth opportunities
Employee Assistance Program for employees and loved ones


To apply, please see the Careers section of our website at VIABILITY.org



Who We Are

Our team of over 400 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.



Our Mission

We believe individuals with disabilities and other societal disadvantages are an essential resource for our country’s future. Our mission is to help build a world in which individuals with disabilities and other disadvantages realize their full potential.



Our Vision

Viability will be a positive disruptive force in the marketplace leading the innovative designs of future service delivery for individuals with disabilities and other disadvantages to realize their full potential within their communities of choice.



Viability is an equal opportunity workplace and Employer of Choice. We believe our strength lies in embracing our differences through a respectful, inclusive, collaborative environment. Viability provides reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process.

Click Here For Company Website Application


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Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@jobsinthevalley.com