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Deerfield Academy

7 Boyden Lane
DEERFIELD, MA 01342
Website:deerfield.edu
Salary Range:Location:
To Commensurate With Experience DEERFIELD MA
Job Type:Category:
Full TimeIT User Services/Help Desk
Education Level:Work Experience:
Associate Degree
Preference: Nice to have
3+
Preference: Nice to have
Description:
Reporting to the Manager of User Support, the User Support Specialist provides technical support to students, faculty and staff through the ITS Help Desk.

Primary responsibilities include first-line response to telephone calls, e-mail and walk-in requests for technical support from faculty, staff, and students; maintaining the ITS tracking system, equipment library and calendar to ensure timely and effective service; monitoring and maintaining technology inventories and providing accurate and up to date information; assisting the Director of Information Technology Services with the purchase of technology assets; providing bookkeeping support including tracking purchases, processing purchase orders and invoices, and providing reports; and scheduling campus spaces and support for meetings and events.
Requirements:
The successful candidate will have excellent communication and interpersonal skills, the ability to be self-directed and resourceful, and possess strong proficiency with technology in general. The position requires three years of related experience or an equivalent combination of education and experience. A college degree is highly desirable. Experience with both Macintosh & Windows products and MS Office is required. Experience working in an educational environment preferred.

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