About the Company

Springfield Area Transit Company, Inc (SATCo) is a private, contracted service operator of fixed-route public transit bus operations and maintenance services in Massachusetts’s Pioneer Valley region. SATCo is proud to be an equal opportunity employer, providing the highest quality of safe and efficient public transportation in our communities.

Position Summary: This position assists the Director of Maintenance with technical leadership and oversight of the day-to-day shop maintenance activities for public transit vehicle fleets in Springfield and Northampton, MA. Primary responsibilities include prioritizing daily work assignments for maintenance department staff; identifying and addressing work slowdowns/stoppages; working with senior team members and Original Equipment Manufacturers (OEMs) to define and promote best practices; employee mentoring and staff development; providing general supervision and enforcing established departmental policies and procedures. This position will also perform a variety of tasks related to ongoing capital projects; developing and implementing workflow and safety improvement initiatives, and worksite training programs and assisting with all maintenance operations, including compliance with federal, state and local regulations. The Assistant Director of Maintenance serves as the Department Head in the absence of the Director of Maintenance.

This position requires occasional travel within the service area and availability on evenings and weekends as needed.

This position is non-bargaining. This position directly supervises between zero (0) and thirty (30) bargaining and non-bargaining unit employees. This position performs the tasks of directly supervised department staff whenever required. This position may be required to participate in a senior-management on-call rotation, as required by the General Manager. Senior-level Management may be required to report to assigned work location in the event of inclement weather or during declared states of emergency.

Provide technical leadership: Using knowledge, experience and all available resources, proactively work to identify and resolve technical issues for the department and related constituents. Collaborate with team members, vehicle OEMs, and component vendors to define & promote best practices. Serve as a technical resource for the department and company leadership teams.

Assists with the direction of day-to-day maintenance activities: Provide direct oversight and leadership to the maintenance team for all vehicle maintenance activities of fixed route service in the Springfield, Holyoke and Northampton areas, and paratransit vehicles systemwide. This responsibility includes revenue and non-revenue vehicles, operation of shops, storage garages, service areas and stockrooms.

Supervise maintenance department employees: Provide direct supervision of approximately 50 employees, including foremen, mechanics, utility workers (cleaners, and hostlers), and stockroom employees on first and second shifts. In a manner that preserves constructive relationships with the labor union, promotes a safe, professional and efficient work environment. Resolve employee issues, work environment/ condition issues and. Develop, implement and enforce departmental policies and procedures. Oversee on-site quality control procedures. Work closely with other management staff on a variety of matters such as recruitment/hiring, investigations, discipline, work-related injuries, etc. Assist with keeping within the approved budget for all activities related to area of responsibility.

Coordinate a variety of projects: Manage and/or assist in a variety of vehicles, facility, support equipment, process, and capital improvement projects that advance department capabilities, safety and efficiency; participate in PVTA ITS planning and implementation of technology-based hardware and software systems.

Design and implement worksite training programs: Identify the training and development needs of personnel to promote professional growth while ensuring the department keeps pace with changing technology and work with the leadership team to develop internal & external activities and programs to support such initiatives.

Ensure compliance with federal, state and local regulations. Responsible for compliance with FTA, PVTA, state and local regulations related to departmental operations.

Perform related duties as required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Listening and talking (communicating) are essential to performing this job. Must be able to hear and understand normal speech, as some job information is received verbally. Must be able to hear environmental sounds such as engine noises, brake noises, etc., to assist in trouble-shooting mechanical problems. Must talk to other employees in person and on two-way radio. Regularly lift tools and parts up to 30 lbs. Must be able to read and comprehend written material and distinguish material using close-up vision, for example, to read service manuals, blueprints and electrical schematics. Depth perception, peripheral vision, distance vision, and color perception are required for driving. Color vision is essential to distinguish chemical codes which are represented by color, distinguishing gauges of wire, etc. Occasionally grasps hand tools such as wrenches, screw drivers, and other tools and controls, for the purpose of training and demonstration; frequent use of two-way radio system; feels with the fingertips regularly, for example to determine if a part is worn. Stands and move freely around the garage while performing work duties 80% of the time. Sits approximately 10% of the time.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. While performing the essential duties of this job, the employee is exposed to exhaust fumes, dust, and/or airborne particles; occasional exposure to wet and oily/greasy conditions, heavy equipment hazards, and some hazardous materials. The work environment is primarily indoors with occasional exposure to outdoor weather. The noise level may be loud from multiple diesel engines, pneumatic tools, etc. depending on location, time of day and other factors.

Job Conditions

 Ability to:

• Commute to assigned work locations in the Springfield, MA metro area, as required by the role.
• Effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Provide internal and external customers with courteous and professional experience.
• Work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Uphold the rights and interests of the Company while building and maintaining effective relationships with employees and co-workers.
• Adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the Company including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Must be at least twenty-one (21) years of age.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Minimum of ten (10) years of hands-on experience with the repair and maintenance of automotive and/or heavy-duty vehicles. Experience must include significant advanced mechanical and electrical diagnostics and repair activities. Must have working knowledge of, and demonstrated experience with, the controls, methods, and techniques utilized in maintenance and repair of light and heavy-duty gasoline, diesel and electric/hybrid vehicles. Formal training in these areas through trade school, accredited college and/or vehicle OEMs is preferred.

At least three (3) years of experience managing and supervising personnel. Knowledge of occupational hazards and safety precautions; ability to follow and enforce safety rules and precautions; ability to plan, organize, and direct transit maintenance personnel; ability to establish and maintain effective working relationships with supervisors, subordinates, and the public. Must have extensive experience and judgment to plan and accomplish goals, perform a variety of complex tasks, and demonstrated experience leading and/or directing the work of others. A wide degree of creativity and decision-

Salary Range: Salary offered to the successful candidate will be within the range posted in the position description, commensurate with experience of the preferred candidate.

Communication & Soft Skills: Must have very strong verbal and written communications skills; able to articulate clearly with tact and professionalism in a fast-paced environment. Must be able to lead and mentor junior to senior level skilled tradesmen. Must be able to read and understand all formats of technical documentation and convey their meaning to others. Must be experienced and competent working from a PC (Word, Excel, email, vender websites, various vehicle systems interface programs, work order systems, etc.)

License/Certifications: Class D Driver’s License in good standing. Ability to obtain CDL with Passenger Endorsement and no Airbrake restriction with the first 90 days of employment. Company will provide CDL training. Ability to obtain MA 2A-1C Hoisting License and ability to obtain OSHA 30 Certification within first 90-days of employment.

Preferred Qualifications: Currently possess Commercial Driver License with Passenger Endorsement and no Airbrake restriction; OSHA 30 certification; and MA 2A-1C Hoisting license.