Community Resources & Advocacy Resource Advocate

(Northampton)

Are you knowledgeable about social services in our area and skillful in relationship building?  Would you like to work alongside community members to advocate, set goals, and connect to other resources as they work towards stability? 

Community Resources & Advocacy (CR&A) provides supportive services and referrals for community members in the Community Action Pioneer Valley (CAPV) service area. CR&A receives thousands of inquiries and works with hundreds of households per year. CR&A Resource Advocates assist participants applying for public benefit programs, and work with eligible participants to offer financial assistance. CR&A Resource Advocates answer the information and referral phone line and web inquiries and make internal and external referrals.  We are exploring new CR&A service models focused on longer-term case management for individuals and families.  This position will conduct case management/advocacy services alongside participants, focusing on financial and housing stability. The position works primarily from the CAPV office at 155 Pleasant St. in Northampton, MA.

The ideal candidate has a minimum of three years’ experience in social services or closely related field.  Bilingual in English and Spanish, Haitian Creole, and/or Russian is a highly valued skill for this role. Experience with case management with marginalized communities, housing/tenant rights, eviction proceedings, utility protection options, and/or other advocacy for and with individuals are additional highly valued skills. More details about qualifications for this position are listed on our website.

The position is open until it is filled. The initial review of applicants’ application materials begins July 17, 2026. This is a 37.5 hr/week position. The pay range for this non-exempt position is $21.91-23.25/hr.

Community Action Pioneer Valley offers a supportive work environment, outstanding benefits, training, professional development and outstanding benefits. We offer health insurance, dental insurance, retirement plan, Flexible Spending plans, vision insurance, Long-Term Disability insurance, vacation time, sick time, float time, and 12.5 paid holidays. Community Action Pioneer Valley is a qualifying employer for the Public Service Loan Forgiveness program. 

Please go to https://www.communityaction.us/employment for full job description, information regarding benefits and to apply with cover letter and resume.

Community Action Pioneer Valley is committed to a diverse workforce. AA/EOE/ADA

The ideal candidate has a minimum of three years’ experience in social services or closely related field.  Bilingual in English and Spanish, Haitian Creole, and/or Russian is a highly valued skill for this role. Experience with case management with marginalized communities, housing/tenant rights, eviction proceedings, utility protection options, and/or other advocacy for and with individuals are additional highly valued skills.