Service Navigator Family Support (Pioneer Valley)Job Type: Full Time
Location: Amherst, MA
Schedule: 37.5 hours/week, M-F 

Position Description:
The Pioneer Valley Family Support Service Navigator I will administer the UCP’s DDS Agency with Choice, CBDS, CIES, IFFS, and DESE contracts. Responsibilities include budgeting, navigation, Plans of Care, member schedules, life skills development, and Charting the Life Course in compliance with the respective contracts’ regulations and guidelines. The goal of this role is to provide support, information and resources and navigation of the systems of care to families and caregivers of individuals with disabilities.

Family Support Service Navigator Responsibilities:

• Under the guidance of the Assistant Director, develop and manage budgets for Agency with Choice, CBDS, CIES, IFFS, and DESE members.
• Create and implement Plans of Care for each program member.
• Schedule and coordinate member activities.
• Attend IEP/ISP (Individual Support Plan) meetings to discuss member goals and progress and address individual needs.
• Maintain accurate records of all services and contacts.
• Document interactions and updates in HCSIS (Home and Community Services Information System).
• Conduct monthly performance quality improvement program audits and take required action if needed
• Maintain contact with families and members as determined by assigned contract units of service and ensure their needs are being met.
• Maintain up-to-date caseload files and records of all contacts and services delivered and ensure the member binders are up to date.
• Maintain all records for the program and complete care management progress notes as required. 
• Submit paperwork as requested to meet program requirements.
• Provide timely assistance and respond to urgent or emergency needs of the members. 
• Report to the supervisor and participate in investigations of situations which in any way jeopardizes a member’s dignity, human rights and/or the agency.
• Provide direct service to meet member’s needs in the absence of staff coverage.
• Provide transportation, as needed for members.
• Provide CPR and first aid to staff and members in the event of an emergency.

Qualifications:

• A bachelor’s degree in a related field (e.g. social work, human services, psychology) and 2 years experience or 5 years experience providing program services with the relevant population and funding sources.
• Knowledge of local community resources and community-based providers, and UCP programming
• Ability to work flexible hours as needed to meet the needs of members.
• Must be able to drive frequently to conduct in person services
• Proficiency with Microsoft Office/Office 365-word processing, email and database skills and remote applications such as Zoom.
• Ability to work cooperatively and effectively in a team and positively represent UCP management.
• Ability to demonstrate a conscientious and caring attitude.
• Ability to effectively communicate in writing and verbally based on the needs of the audience.
• Ability to manage time, prioritize and meet deadlines with minimal direction.
• Ability to maintain confidentiality and privacy and show cultural competence.
• A valid driver’s license, proof of insurance and the availability of a private vehicle
• Satisfactory CORI, SORI, DPPC, National Fingerprint background checks.

Qualifications:

• A bachelor’s degree in a related field (e.g. social work, human services, psychology) and 2 years experience or 5 years experience providing program services with the relevant population and funding sources.
• Knowledge of local community resources and community-based providers, and UCP programming
• Ability to work flexible hours as needed to meet the needs of members.
• Must be able to drive frequently to conduct in person services
• Proficiency with Microsoft Office/Office 365-word processing, email and database skills and remote applications such as Zoom.
• Ability to work cooperatively and effectively in a team and positively represent UCP management.
• Ability to demonstrate a conscientious and caring attitude.
• Ability to effectively communicate in writing and verbally based on the needs of the audience.
• Ability to manage time, prioritize and meet deadlines with minimal direction.
• Ability to maintain confidentiality and privacy and show cultural competence.
• A valid driver’s license, proof of insurance and the availability of a private vehicle
• Satisfactory CORI, SORI, DPPC, National Fingerprint background checks.

Benefits:

• Medical, dental and vision insurance after first month of employment
• Earn two weeks of vacation in first year of employment, and three weeks of vacation after first year
• Three personal days per year
• Earn up to seven sick days per year
• Reimbursement up to $500 annually toward related license, certification or associations.
• May qualify towards federal student loan forgiveness.
• 403(b) retirement program with company match after one year
• Mileage reimbursement
• Employee referral program and more!

About Us:

As part of the UCP affiliate network, UCP of Western Massachusetts offers a variety of community programs and services for persons with disabilities and other similar service needs, including Assistive Technology, Early Intervention, Individual and Family Support, and Adult Family Care. UCP has offices in western Massachusetts and is COA accredited. UCP of Western MA is guided by a set of core principles - Respect, Integrity, Communication, and Empathy. Our team is dedicated to providing a "Life Without Limits" for people with disabilities, and we are seeking a motivated and talented individual who shares our commitment to these principles to join us in our mission. Learn more at http://ucpwma.org