Part-time Fuel Assistance Intake Specialist (Greenfield), Seasonal, Oct-June

This position interviews and completes application intake for individuals applying for the Community Action Pioneer Valley Fuel Assistance program. The Fuel Assistance program provides benefits during the coldest months of the year to community members throughout the agency's service area. The intake specialist is responsible for conducting interviews with prospective clients, collecting documentation to establish client eligibility, data entry, and maintaining strict confidentiality of client information.

The ideal candidate will have two years of customer service and office experience in a social services or closely related field. Skills in interpersonal communication, verbal and written, in-person and phone, and the ability to engage in a compassionate, empathetic manner are highly valued. 

More information about key knowledge, experience, and competencies for the position are listed on our employment website. This position is open until filled. The job is part-time, 20 hrs/wk, seasonal job (Oct-June), and works at the CAPV office located in Greenfield. Pay range $18.20-19.30/hr.

We invite individuals with lived experience who are part of communities that have been historically denied a full opportunity in aspects of economic, social, and civic life to apply. These communities include, but are not limited to, BIPOC, LGBTQIA2S, persons with disabilities, and persons adversely impacted by multigenerational poverty or other inequality.

Community Action offers a supportive work environment, outstanding benefits, training, professional development and outstanding benefits. We offer: Health Insurance, Dental Insurance, Retirement Plan, Flexible Spending plans, vision insurance, long term disability insurance, sick, vacation, float time and 12.5 paid holidays. Community Action is a qualifying employer for the Public Service Loan Forgiveness program.

Please go to https://www.communityaction.us/employment for a full job description, information regarding benefits and to apply.

Community Action is committed to a diverse workforce. AA/EOE/ADA  

The ideal candidate will have two years of customer service and office experience in a social services or closely related field. Skills in interpersonal communication, verbal and written, in-person and phone, and the ability to engage in a compassionate, empathetic manner are highly valued.