Supportive Housing Programs Manager

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!  

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time bilingual (English/Spanish) Supportive Housing Programs Manager. The Supportive Housing Programs Manager supports our mission through the successful administration and supervision of transitional living and permanent supportive housing programs that maximize the self-sufficiency of homeless families who are victims of domestic violence and/or are pregnant or parenting young mothers.

Benefits include:  20 days of accrued paid time-off in year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $54,000 and $61,000 per year depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/SORI/MVR.
 
The candidate may work in a hybrid-remote capacity but must live within commutable distance.  In addition to regular onsite work and meetings, on-call duties are occasionally expected.

Responsibilities include:
•    Through management of a team, responsible for the coordination and delivery of Supportive Housing services, including assessment, intake, case management, coordination of supportive services, permanent housing placement, and stabilization
•    Oversee the planning and facilitation of workshops and group activities for participants
•    Develop partnerships with internal and external service providers to ensure comprehensive and seamless service delivery
•    Coordinate resources, budgeting, and services to support transition to permanent housing including assistance with furnishings of units
•    Maintain database and case files to track program performance and findings; report data on a monthly, quarterly, and yearly basis to management and appropriate funding sources
•    Ensure periodic home visits are conducted to monitor family progress in meeting program and stabilization goals
•    Oversee and support the completion of unit inspections according to program requirements; communicate with property owners regarding repairs and/or concerns as appropriate
•    Assist in the identification of viable units for the Safe Step program as needed; collaborate with Director to facilitate lease-up and renewal of all contracts
•    Ensure contract and code compliance for all facilities leased under all Supportive Housing programs
•    Collect, share, and keep updated information on available stabilization services and resources
•    Assist Director with all program billing
•    Proactively identify and inform management/leadership of any issues that may adversely affect the program or organization
•    Provide back-up to the Director as a representative of the organization at state and regional provider meetings
•    Respond to information requests from auditors, other departments, or funding sources in a timely and accurate manner
•    Provide on-call services as scheduled

Supervisory responsibilities include:
•    Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
•    Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills
•    Hire new/replacement staff in an efficient manner, following recruiting process guidelines
•    Those directly and indirectly supervised may include program managers, program staff, interns, and vendors/contractors

Requirements include:
•    3 years' progressively responsible experience in a domestic violence, housing/social services, or related role; a combination of experience plus an Associate degree may be a substitute
•    1 year in a supervisory or lead role
•    Bilingual (English/Spanish) verbal and written skills required
•    Adept with the Microsoft Suite (including Excel) and databases, and comfort learning new technologies
•    Excellent communication skills, both verbal and written
•    Facilitation and training experience a plus 
•    Ability to organize and prioritize in a fast-paced environment
•    Valid driver’s license with acceptable driving record; reliable vehicle
•    CORI
•    Must be available for on-call support

Way Finders is an Equal Opportunity.  This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.