Employment Retention Coordinator

At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving and equitable region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options.

Every day, our team helps people facing real challenges—with housing, jobs, personal finances, and other cornerstones of daily stability—to find real solutions. And we help communities and systems to grow in positive, strategic ways. We know that the right help at the right time can make all the difference; Way Finders provides transformative help to tens of thousands of people each year. Always with respect, always with compassion.

Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Employment Retention Coordinator. The Employment Retention Coordinator furthers our mission by supporting job retention through practical career- and skills-focused case management in collaboration with Employment Specialists, departmental management, and stakeholders.

Way Finders seeks a diverse staff to reflect our community and those we serve.  Qualified individuals from diverse backgrounds are strongly encouraged to apply.  Please indicate in your cover letter how your qualifications have prepared you for this role!

The candidate will work in a hybrid-remote capacity but must live within commutable distance to the main office in Springfield, MA.  In-office work and in-person meetings are expected.

Responsibilities include:

• Determine potential retention clients through collaboration and timely communication with Employment Specialists
• Provide employment support to clients through the development and review of employment plans that identify strengths, set achievable goals, and maximize self-sufficiency
• Conduct, document, and communicate quarterly assessments of clients’ skills, needs, and potential barriers to job retention, identifying next steps for future success
• Ensure all database and client records are entered and updated with accuracy in a timely manner; evaluate and deliver reports as required
• Establish and maintain strong, collaborative relationships with internal and external service providers to ensure comprehensive and seamless service delivery; coordinate with area agencies offering employment support services, including collecting and sharing information on available employment and workforce development resources
• Research, develop, implement, and measure new retention concepts and career initiatives for both internal use and to lead effective consortiums and client workshops
• Coordinate ongoing and new curriculum in conjunction with the Program Manager, assessing efficacy through data measures (attendance, placement, retention, etc.); facilitate curriculum as assigned
• Provide technical guidance, training, and assistance to staff within and across departments on program guidelines, processes, resource availability, and in the resolution of complex matters
• Proactively identify and inform the Director of any issues that may adversely affect the program, department, or organization
• Remain current with workforce development trends and services to ensure maximum benefit to clients

Requirements include:

• Bachelor’s degree in social services or public administration; commensurate experience may be a substitute for a degree
• 3 years’ experience in workforce development or social services management; related experience may be a substitute
• Ability to organize and prioritize
• Demonstrated ability with Microsoft Office applications, and comfort learning new technologies
• Clear, effective, and timely communication skills across all levels of internal staff, clients, constituents, and stakeholders
• Valid driver’s license with acceptable driving record; reliable vehicle
• Bilingual (Spanish/English) preferred but not required
• CORI/MVR

Benefits include:  Generous paid time-off | 12+ holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage between $21.59 and $25.91 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.  MVR/CORI.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.