Job: Manager of Transit Planning & Analysis


665 Cottage Street

Company Description:
The Pioneer Valley Transit Authority oversees and coordinates public transportation in the Pioneer Valley of Western Massachusetts. Currently the PVTA offers fixed-route bus service as well as paratransit service for the elderly and disabled. The PVTA was created by Chapter 161B of the Massachusetts General Laws in 1974. It is based in Springfield, Massachusetts, serves Hampden and Hampshire counties, and provides connecting service to the FRTA in Franklin County. It is the largest regional transit authority, and second largest public transit system in Massachusetts after the Massachusetts Bay Transit Authority, providing service to over 11 million riders annually across 24 municipalities in the region, with about 70% of all riders using the system as their primary mode of transit.
Salary Range:Location:
Job Type:Category:
Full TimeAdministrative/Clerical/Data Entry
Education Level:Work Experience:
Bachelor's Degree
Preference: Preferred
Preference: Nice to have
Working knowledge of FTA Circular 4702.1b - Preference: Nice to have

Pioneer Valley Transit Authority

Job Description 

Job Title: Manager of Transit Planning & Analysis            Department:  Operations        

Reports To:     Administrator                                             F.L.S.A. Status: Full-time, Exempt Level

Work Location: PVTA Administrative Offices, Springfield, MA

Position Summary: Reporting directly to the Administrator, this position plays a key role in ensuring contractual compliance and operational efficiency of fixed route and paratransit service providers; engages in transit planning activities; performs a variety of tasks ranging from high-level data analysis and report writing to coordinating oversight efforts with appropriate personnel; and coordinates efforts with Director of  Transit Operations and the Pioneer Valley Planning Commission (PVPC) staff as needed to ensure transit services meet PVTA’s performance expectations.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned.

  • General Statistical analysis and reporting
  • Transit Planning
  • Reporting Compliance
  • Assist with Mapping Activities
  • Responsible for the preparation of Grants
  • Performance Management
  • Public Outreach
  • Perform other duties as assigned 
  • Oversee and manage On-Time Performance (OTP) Reporting for fixed-route contractors

Directly reports to and supervision received from  the Administrator 

Performance Evaluated by: Administrator

Supervisory/Oversight Responsibilities: Oversee day-to-day activities of grant-funded positions; provide direct oversight and coordination with Pioneer Valley Planning Commission contract and collaborate with PVPC staff who are assigned to PVTA projects; ensure projects are completed timely by effective oversight


Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience: The position requires a bachelor’s degree from an accredited college in a directly related field, or equivalent directly related undergraduate degree and experience; experience working in a similar position preferred. Progressively responsible experience in transit operations with a focus on paratransit and fixed-route; ability to carry out all responsibilities with a high level of professionalism; must be able to communicate with customers well, diplomacy, and be able to work productively with minimum direct supervision; must perform work with a high degree of accuracy; ability to pay strict attention to detail, and meet tight deadlines; the ability to prioritize workload; ability to coordinate efforts and interact with staff in an efficient and effective manner; excellent command of the English language with strong writing and verbal communications skills; intermediate to high level  math and statistics skills and ability to accurately work with numerical/statistical information; must have a strong work ethic with a high degree of self-motivation, and the ability to act on behalf of others when requested; ability to make decisions requiring independent judgment; general working knowledge of grant-writing/application processes. Working knowledge of FTA Circular 4702.1b and Title VI Compliance as well as FTA circulars about Transit Asset Management Planning. This position requires the ability to receive task assignments, prioritize work assignments, and carry out assignments in a satisfactory manner within the required time frames.

Competencies:  The competencies listed below are representative of the knowledge, skill, and/or ability required. Must have knowledge, skill and/or ability to: design effective workflow and procedures; collect, analyze, interpret, summarize and report statistical data; demonstrate attention to detail; independently identify and resolve problems in a timely manner; develop alternative solutions; work well in group problem solving situations; develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities; manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; meet commitments; speak clearly and persuasively in positive or negative situations; demonstrate group presentation skills; communicate effectively both verbally and in writing; present numerical data effectively; read and interpret written information; make independent decisions; exhibit sound and accurate judgment; support and explain reasoning for decisions; in include appropriate people in decision-making process; make timely decisions; self-motivated; set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to  accomplish goals; lead, motivate and supervise others; prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; develop realistic action plans; approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments; demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality; meet productivity standards; complete work in timely manner; strive to increase productivity; adapt to changes in the economy, customer needs, work environment, job requirements and organizational growth; manage competing demands; deal with frequent change, delays, or unexpected events; meet attendance requirements; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time; follow instructions, responds to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan; undertake self-development activities; seek increased responsibilities; look for and take advantage of opportunities; ask for and offer help when needed; see projects through from beginning to completion; take on new projects on own initiative; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas.