UCP of Western Massachusetts 208 West St Pittsfield, MA 01201 Company Description: UCP of Western Massachusetts serves people with all types of disabilities, including Cerebral Palsy (CP). Our agency is dedicated to advancing the independence, productivity and full community inclusion for everyone we support. Our innovative programs are designed to serve children, adults and families. What sets UCP of Western Massachusetts apart is our approach — we are family focused and offer personalized services to meet the needs of each individual we serve. Salary Range: Location: 17.50 Per Hour NORTHAMPTON MA Job Type: Category: Full Time Human Services Education Level: Work Experience: Bachelor's Degree Preference: Required 2+ Preference: Nice to have Skills/Certifications/Licences: Spanish Language Fluent - Preference: Required Description: Position Highlights: UCP is hiring! We are looking for a Spanish/English Intake and Service Navigation Coordinator to act as the first point of contact and meet with each prospective individual/family to promote UCP Services, obtain all required required documentation and make referrals to appropriate department(s) demonstrating exceptional customer service skills. Other duties for this role will include but are not limited to attending IEP and ISP meetings and using the goals and guidelines outlined in the ISP/IEP to address the individual’s needs. maintaining intake records, case notes, services and contacts, developing partnerships with educational, state and other non-profit human service organizations, conducting quality assurance audits, compiling data and preparing reports, maintaining current policy and procedure manuals and assisting staff with program and service preparation where needed. Requirements: Qualifications: Bachelor’s degree in related human services field and a minimum of two years positive work experience in a human service agency ideally providing program services. Fluent Spanish and English oral and written skills Applicant must be available to work flexible hours when needed Must be able to work from home Maintain valid driver's license, current auto insurance, availability of a private vehicle. Must be able to drive frequently to conduct in person services Comfortable using remote applications such as Zoom Comprehensive data entry skills Proficiency with Microsoft Office 365 Highly organized Strong customer service acumen to positively represent UCP and provide a conscientious and caring attitude Must be willing and able to perform essential job functions through in-person, face to face contact as required, in accordance with health and safety guidelines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. UCP of Western Massachusetts is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.