Hob: Communications & Advising Assistant


3 Ferry Street
Easthampton, MA 01027

Company Description:
Salary Range:Location:
Job Type:Category:
Part TimeHospitality/Travel/Tourism
Education Level:Work Experience:
Bachelor's Degree
Preference: Preferred

Preference: Nice to have
Position Title: Communications & Advising Assistant
Organization: CIS Abroad
Location: CIS Abroad Office in Easthampton, MA
Number of Weekly Hours: Part-time (non-exempt), 30 hours/week
Anticipated Start Date: August 1, 2021

ABOUT US: Who is CIS Abroad, and why do you want to work with us?

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We’re a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values--Passion, Fun, Cultural Awareness, Being Helpful, Change & Growth, Teamwork, & Good Ideas--form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office complete with friendly office dogs! We are proud members of The Forum on Education Abroad, NAFSA, Diversity Abroad, and IIE’s Generation Study Abroad initiative.

The Communications & Advising Assistant is primarily responsible for the following key areas within our Marketing division: managing incoming inquiries and answering questions, directing students to appropriate resources, and moving applicants along in the process. This position reports to Assistant Vice President of Marketing & Communications.

-Answer incoming calls from interested students, parents, and university advisors
-Answer student questions through text message, chat, and email channels (questions about -programs, how the process works, next steps, etc.)
-Refer students to additional people and resources as needed
-Convert student leads into paid applicants through sales techniques
-Assist with lead imports sourced from university events across the US
-Assist with organizing student content such as student photos and blogs as well as creating content to appeal to current US university students
-Move applicants along in the application process through connecting them to their program enrollment coordinator, communicating helpful content, and answering key questions at the early application stage
-This position is fluid and may have other assigned duties as needed

-Bachelor’s degree or four years experience in the travel industry
-Ability to work independently and as part of a team
-Demonstrated attention to detail and follow through
-Exceptional customer service and time management skills
-Computer fluency in most major applications such as Google Suite (Docs, Forms, Sheets, etc)
-Outstanding written and oral communication skills
-Comfortable with a fast-paced and changing environment
-Customer service orientation

-Experience working/volunteering/studying/traveling abroad
-Previous database/CRM/digital systems experience
-Previous office experience
-A strong understanding of diversity, equity, inclusion, and social justice

-Hourly rate, plus bonus if enrollment goals are met
-LifeCare Employee Assistance Program (EAP)
-IATA Travel Agent status
-Paid sick days
-Flexible work schedule with possibility to work from home
-Fun, fast, and committed work environment

COMPANY & TEAM CULTURE: Who are we looking for?
We are looking for someone who is organized, can learn new systems quickly, enjoys engaging others in conversation, and is excited by the idea of helping students have a life-changing study or intern abroad experience. The successful member of the team has an ability to adapt quickly, work towards individual, team, and company goals, and a positive attitude.

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our Human Resources department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy: https://www.CISAbroad.com/privacy-policy