Hampshire Regional YMCA 286 Prospect St Northampton, MA 01060 Company Description: Salary Range: Location: Per Year NORTHAMPTON MA Job Type: Category: Part Time Customer Service Education Level: Work Experience: High School or Equivalent Preference: Nice to have Preference: Nice to have Skills/Certifications/Licences: Description: The Hampshire Regional YMCA is seeking a part-time or full-time Member Services staff member for our fast-paced Welcome Center. The Member Service team serves as the role model for all membership staff in active listening, member onboarding, cause-driven tours, exceptional customer service and use of best practices to drive member recruitment, satisfaction, retention and recovery. Essential Functions/Job Duties: Thrive on working in a collaborative environment Are very adaptable and have strong written and verbal communication skills Are a great problem solver who can think on your feet Truly enjoy multi-tasking and can do so with a smile and enthusiasm Like being part of a team that cares about each other and enjoys working together Want to know that the work you do contributes to building a better, stronger community Job Qualifications: High School Diploma or equivalent. Bachelor’s Degree preferred. Excellent customer service skills Microsoft Office, Word, Excel and Power Point experience Bilingual (English and Spanish) is a plus Strong organizational, problem-solving and leadership skills Must have some/all availability Monday-Friday from 5:15-9am Benefits include a free membership to the Y and an opportunity to participate in 403(b). Please Apply on our website at https://www.hrymca.org/work-at-the-y/ Download the fillable Job Application and email it to r.john.reidy@hrymca.org OR Mail it to: 286 Prospect St., Northampton, MA 01060 ATTN: R. John Reidy Requirements: