Whalen Insurance Agency 71 King Street NORTHAMPTON, MA 01060 Company Description: Salary Range: Location: Per Year NORTHAMPTON MA Job Type: Category: Full Time Insurance Education Level: Work Experience: High School or Equivalent Preference: Required 2+ Preference: Required Skills/Certifications/Licences: Description: We seek a motivated and professional individual with a pleasant, outgoing personality and strong communications skills. We are a small family agency with a friendly and supportive work environment. Our employees have worked an average of 20+ years with us and we are looking to add another long term individual to our staff. Requirements: Develop positive working relationship with clients Communicate with clients in a positive friendly manner Provide information about our personal lines insurance and services Keep record of customer interactions and transactions in our company management system Quote insurance policies Marketing, quoting and rating of new business and account renewals Knowledge & Skills Desired: Strong customer service focus with a highly professional and timely manner Full knowledge of insurance products and usage. Excellent computer skills with knowledge of agency management software and insurance rating software. Experience with Applied EPIC preferred but will train the right person Must possess strong verbal and written communication and organizational skills. Must have the ability to handle multiple and changing priorities in a fast-paced team environment.