Hampshire Regional YMCA 286 Prospect St Northampton, MA 01060 Company Description: Salary Range: Location: Per Year NORTHAMPTON MA Job Type: Category: Full Time Customer Service Education Level: Work Experience: Some College Coursework Completed Preference: Nice to have Preference: Nice to have Skills/Certifications/Licences: Description: The core values that guide the YMCA in fulfilling the mission and goals are: Caring, Honesty, Respect, Responsibility - For ALL. Hampshire Regional YMCA Full-time position The Hampshire Regional YMCA is seeking a full-time Member Engagement Team Leader for our fast-paced Welcome Center. The Member Engagement team serves as the role model for all staff in active listening, member onboarding, cause-driven tours, exceptional customer service and use of best practices to drive member recruitment, satisfaction, retention and recovery. You will be a great fit for the Hampshire Regional YMCA if you: • Thrive on working in a collaborative environment • Very adaptable and have strong written and verbal communication skills • Problem solving skills and ability to think on your feet • Truly enjoy multi-tasking and can do so with a smile and enthusiasm • Like being part of a team that cares about each other and enjoys working together • Want to know that the work you do contributes to building a better, stronger community Benefits include: Health & dental insurance, vacation, personal time, holiday and sick time, family membership, camps, classes, Y paid STD/LTD & Life insurance, and retirement after two years of employment. We require all applicants to submit an application, which can be found on our website: https://www.hrymca.org/wp-content/uploads/2017/12/Employment-Application-Updated-for-2017.pdf In addition to the application, please submit your resume and cover letter. Please email your application, resume and cover letter to sovina.mansfield @hrymca.org Or mail/in person Requirements: The successful candidate will have: • A good understanding of the Y as a Cause-Driven charitable organization • High School Diploma or equivalent • Outstanding customer service and conflict resolution skills • Microsoft Office, Word, Excel and Power Point experience • Bilingual (English and Spanish) is a plus • Strong organizational, problem-solving and leadership skills