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FIT Staffing

308 Enfield ST
ENFIELD, CT 06082
Salary Range:Location:
Per Year AGAWAM MA
Job Type:Category:
Full TimeCustomer Service
Education Level:Work Experience:
Some College Coursework Completed
Preference: Nice to have
3+
Preference: Nice to have
Description:
RESPONSIBILITIES:

1) Manage the day to day running of the Service/Aftersales department

2) Liaising with customers and provide recommendations for spares and upgrades

3) Liaising with customers re maintenance contracts, breakdowns, any other requirements

4) Liaising with the UK office to ensure customer requirements are achieved, addressed and/or supported

5) Ensure customer enquiries are being dealt with and responded to in a timely manner

6) Assist with identifying spares for quotation purposes

7) Raising and sending quotations

8) Processing Purchase Orders and providing order progress updates to customers

9) Assist with packing goods for shipping

10) Coordinating works to, and with, Field Engineers

11) Maintain a high level of customer service

12) Managing Field Engineers travel and accommodation

13) Record keeping; customer files and equipment calibration records
Requirements:
THE potential candidate:

Will be able to effectively communicate to customers and colleagues both verbally and written

Be a team player, support the Aftersales team in achieving their objectives and goals

Be proactive, using initiatives at all times to ensure customer’s expectations are met

Will know how to prioritise work

Will have the ability to work under pressure

Will have a good knowledge of Word, Excel and Outlook and general computer literacy

Will have a desire to deliver excellent customer service

Will have a very good attention to detail

Will be ambitious

Will have an interest in technology or Engineering


Boxcar Media, LLC  • North Adams, MA 01247 •  Tel: 413.663.3384 • Fax: 413.664.4251 • Email: info@jobsinthevalley.com