River Valley Co-op 330 North King Street NORTHAMPTON, MA 01060 Company Description: River Valley Co-op is a full service, community-owned food cooperative, specializing in fresh, local and organically grown groceries, prepared foods, wine and beer, wellness, and bulk items. Everyone is welcome to shop, Co-op ownership is not required. Salary Range: Location: Per Year NORTHAMPTON MA Job Type: Category: Full Time Customer Service Education Level: Work Experience: High School or Equivalent Preference: Nice to have 2+ Preference: Nice to have Skills/Certifications/Licences: Familiarity with vitamins, supplements, natural body care products - Preference: Preferred Description: Purpose: Keep displays, coolers, shelves fully stocked and provide prompt, friendly, courteous customer service in the wellness, general merchandise, and other departments. Responsibilities: I. STOCKING AND REPLACEMENT ORDERS A. Stock displays fully without overcrowding; face items on shelves. B. Rotate older stock to front, making space for new stock. C. Pull short-date or low-quality items and follow established procedures for recording and disposing of them. D. Label items accurately with price tags or signs. Report price discrepancies to buyers. E. Maintain stocking lists for later shifts. Notify buyers of out-of-stocks. F. Ensure that re-fill orders are placed to ensure regular replacement supply and adequate supply for special deals. II. CUSTOMER SERVICE A. Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary. Lead customer to product whenever possible. B. Offer suggestions for purchases and ways to prepare products. C. Help customers place special orders. D. Assist customers with Health Notes TM III. RECEIVING (provide back up) A. Check deliveries to verify piece count; notify buyer of discrepancies. B. Check for damage and unacceptable quality; notify buyer of discrepancies. C. Help with unloading as needed. D. Sign for deliveries with appropriate adjustments noted on invoice and route invoice to buyer. E. Rotate overstock into storage. F. Update stocking list as orders come in. IV. DEPARTMENT MAINTENANCE A. Keep shelves, coolers, bins, and department items in clean, orderly condition. B. Remove trash promptly; sweep and mop floor. C. Keep department equipment in assigned area, in working order. D. Use equipment safely. Monitor cooler and freezer temperatures. Advise Merchandising Team Stocking Leader/Receiver of equipment problems. E. Participate in periodic inventory. V. Attend department meetings. Perform other tasks assigned by Wellness Team Leader. Requirements: Qualifications: Ability to lift 50 lbs continuously. Manual dexterity with department equipment. Familiarity with vitamins, supplements, natural body care products. Ability to stand/walk for extended periods. Ability to handle multiple demands. Experience serving the public. Familiarity with natural foods. Ability to work evenings and weekends. Regular, predictable attendance. River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.