Center for EcoTechnology 112 Elm Street Pittsfield, MA 01201 Company Description: The Center for EcoTechnology (CET) helps people and businesses save energy and reduce waste. We make green make sense. For 40 years we’ve offered proven advice and resources to save you money, make you more comfortable at home, and help your business perform better. As a non-profit 501(c)(3), CET works with partners throughout the region to help transform the way we live and work for a better community, economy, and environment – now and for the future. We provide practical solutions that save energy, materials and money and have a positive impact on our environment and community. We serve residents, business and communities in the areas of energy efficiency and waste reduction and through our retail store, EcoBuilding Bargains. Salary Range: Location: Per Year , Job Type: Category: Full Time IT User Services/Help Desk Education Level: Work Experience: Certification Preference: Preferred 3+ Preference: Preferred Skills/Certifications/Licences: Description: The Center for EcoTechnology is looking for an Information Services Specialist to provide information technology support and administration across multiple programs and platforms. The IS Specialist supports CET's environmental mission by providing support for business data applications and will have the ability to troubleshoot and modify existing systems and processes. The IS Specialist assesses, recommends and implements automation and integration improvements of existing data collection tools based on internal and external customer requirements. The IS Specialist will have the opportunity to work on new projects and initiatives as we develop programs and service offerings. Primary Function: Administration: Supports the effective and efficient operations of CET’s databases and information systems. Supports the data collection, reporting and quality control processes. Generates reports as requirements dictate. Works closely with department leaders and staff to gather information about data needs, define solutions, and identify technical issues. Troubleshoots problems and responds proactively to system inefficiencies and errors. Documents projects, recommendations and procedures. Development: Identifies alternatives and improvements to current systems. Recommends new systems, applications, and practices based on industry standards. Designs, develops and implements applications and tools as approved. Supports the automation and integration of existing and new data collection tools and strategies Communication: Maintains active and ongoing communication with programs leads and users. Communicates project outcomes in a clear, effective and timely manner to necessary parties in the business unit and other customer areas. Develops partnerships with external vendors to assure superior customer service. Training: Develops training tools and manuals for the data tools and applications used by CET. Provides training support as requested. Company Story For 40 years, the Center for EcoTechnology has helped people and businesses in Massachusetts save energy and reduce waste. In 2016 we exceeded our three-year mission impact goals of helping 80,000 people save one million dollars and reducing their impact on the environment equal to taking 100,000 cars off the road and 40,000 homes off the grid for a year! As a non-for-profit, we provide an important service to our communities. This position is perfect for someone who likes to work hard and get results with a collaborative, friendly group of people. We are always asking "how can we do even better," and we always have new projects and initiatives. We offer health, dental, vision, disability and life insurance benefits and have a 403(b) retirement plan with company match. If you are enthusiastic about our environmental mission and have the skills to do the job, then we want to hear from you. We are looking for someone with enthusiasm for the non-profit community mission of CET. You may include military service assignments and any verified work performed on a volunteer basis. CET is an equal opportunity employer and provider. Requirements: Must have minimum 3 years of practical experience as IS Specialist or similar. Must be comfortable with Access and MySQL with experience and solid understanding of the principles of database management and business process workflow, design and reporting. Must have strong command of Microsoft Office suite including advanced knowledge of Excel and Visual Basic. Familiarity with Salesforce and SharePoint preferred or ability to learn; familiarity with PHP, SQL. Must have excellent organizational and time management skills with the ability to work independently and with minimal supervision. Must be able to manage multiple customers and partners. Strong interpersonal skills and a collaborative style. Excellent written and verbal communication skills with the ability to work with both technical and non-technical partners. High degree of accuracy and attention to detail required.