Hob: IT & Technical Operations Manager

Global Educators, Inc

17 New South Street, Suite 301

Company Description:
Salary Range:Location:
Per Year ,
Job Type:Category:
Full TimeManagement
Education Level:Work Experience:
Some High School Coursework
Preference: Nice to have

Preference: Nice to have
Position: IT & Technical Operations Manager
Organization: Global Educators
Location: Northampton, MA
Number of Weekly Hours: Full-time, approximately 40 hours per week
Anticipated Start Date: As soon as the right candidate is found

ABOUT US: Who is Global Educators, and why do you want to work with us?
Global Educators is an association of education abroad and purposeful travel organizations that work collaboratively for the mutual benefit of their members and to the overall benefit of their participants. How do we do it?
We collaborate with association members to develop and implement best practices in program quality, risk management procedures, and professional development.
We pool resources to provide higher levels of insurance protection and emergency response time and support.
We guide association members in the application of successful and innovative business practices.
We love people who have a good sense of humor under pressure and who are interested in what we do; a passion for travel and learning is something we all share. We have a great camaraderie and like to both solve problems and celebrate our successes together. And as an added bonus, we’re located in downtown Northampton in a fantastic office space, close to everything. We find what we do exceptionally rewarding. We think you will too.

Global Educators is growing! As such, we’re looking for a Full-time IT & Technical Operations Manager to help us keep pace. As the title implies, duties include managing the IT department, strategic planning and analysis, and maintaining and supporting the online infrastructure that our business operations rely on. The IT & Technical Operations Manager reports to the Chief Operations Officer.

IT Management
Manage IT staff by interviewing, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness
Technical Operations Management
Own CRM system management
Data modeling and implementation for various technical services
Manage vendor relationships and work product
Web Development Operations
Web server administration
Maintenance of website development and staging environments
Deployment of new code and technical features to production/live websites
API integrations
WordPress plugin maintenance and development

3+ years working experience, coaching and leadership, as an IT manager
5+ years excellent knowledge of technical management, information analysis and of computer hardware/software systems
5+ years hands-on experience with computer networks, network administration and network installation
Proven API and Web server management skills
Passion to help our department and company grow successfully
Ability to be flexible and grow in an innovative environment
Proven ability to communicate (verbal and written) clearly
Work efficiently as both a team member and as an individual
Strong attention to detail and alignment to established company procedures and policy
Efficient working style
Results oriented

You’ll be a GREAT fit if you:
Are adept at using technology in service of business solutions
Can effectively communicate technical information, in terms of business needs and employee productivity
Are patient with less technically inclined staff members, who in many ways will be your internal customers
Understand your own personal limits and know when to ask for help
Take pride in your attention to detail and learn new systems quickly
Keep your cool under pressure
COMPANY CULTURE: Who are we looking for?
Great listeners who love to work with people and build relationships
Goal-oriented people who are as comfortable working alone as they are working with a team
People who are willing to learn, improve, and adapt quickly
People who are excited about the world, travel, and different cultures
Ability to lift or maneuver up to 50 pounds
Ability to continuously stand or walk
Ability to bend, squat, climb stairs, and lift frequently

Salary commensurate with experience
Full-time, flexible schedule; 40 hours per week
Company-sponsored health, dental, and vision insurance
Medical and Dependent Care Flex-Spending Accounts
10 paid weeks of parental Leave
Wellness Program
401k Plan after 1 year of employment, with fully-vested company match
10 Days Paid Vacation, company Holidays (including a week-long Winter Holiday Break)
1 hour of Paid Sick Time earned for every 30 hours worked
IATA certified travel agent status
Fun, flexible work environment frequented by furry pups

SOUNDS GREAT! How do I apply?
Send your cover letter, resume, and two professional references via https://global-educators.breezy.hr/
Qualified candidates will be contacted for an interview
No phone calls, please

Global Educators provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.