Global Educators, Inc 17 New South Street, Suite 301 NORTHAMPTON, MA 01060 Company Description: Salary Range: Location: Per Year , Job Type: Category: Full Time Management Education Level: Work Experience: Some High School Coursework Preference: Nice to have Preference: Nice to have Skills/Certifications/Licences: Description: Position: IT & Technical Operations Manager Organization: Global Educators Location: Northampton, MA Number of Weekly Hours: Full-time, approximately 40 hours per week Anticipated Start Date: As soon as the right candidate is found ABOUT US: Who is Global Educators, and why do you want to work with us? Global Educators is an association of education abroad and purposeful travel organizations that work collaboratively for the mutual benefit of their members and to the overall benefit of their participants. How do we do it? We collaborate with association members to develop and implement best practices in program quality, risk management procedures, and professional development. We pool resources to provide higher levels of insurance protection and emergency response time and support. We guide association members in the application of successful and innovative business practices. We love people who have a good sense of humor under pressure and who are interested in what we do; a passion for travel and learning is something we all share. We have a great camaraderie and like to both solve problems and celebrate our successes together. And as an added bonus, we’re located in downtown Northampton in a fantastic office space, close to everything. We find what we do exceptionally rewarding. We think you will too. JOB DESCRIPTION: Global Educators is growing! As such, we’re looking for a Full-time IT & Technical Operations Manager to help us keep pace. As the title implies, duties include managing the IT department, strategic planning and analysis, and maintaining and supporting the online infrastructure that our business operations rely on. The IT & Technical Operations Manager reports to the Chief Operations Officer. SPECIFIC DUTIES: IT Management Manage IT staff by interviewing, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies and procedures Ensure security of data, network access and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Audit systems and assess their outcomes Preserve assets, information security and control structures Handle annual budget and ensure cost effectiveness Technical Operations Management Own CRM system management Data modeling and implementation for various technical services Manage vendor relationships and work product Web Development Operations Web server administration Maintenance of website development and staging environments Deployment of new code and technical features to production/live websites API integrations WordPress plugin maintenance and development REQUIRED QUALIFICATIONS & SKILLS 3+ years working experience, coaching and leadership, as an IT manager 5+ years excellent knowledge of technical management, information analysis and of computer hardware/software systems 5+ years hands-on experience with computer networks, network administration and network installation Proven API and Web server management skills Passion to help our department and company grow successfully Ability to be flexible and grow in an innovative environment Proven ability to communicate (verbal and written) clearly Work efficiently as both a team member and as an individual Strong attention to detail and alignment to established company procedures and policy Efficient working style Results oriented You’ll be a GREAT fit if you: Are adept at using technology in service of business solutions Can effectively communicate technical information, in terms of business needs and employee productivity Are patient with less technically inclined staff members, who in many ways will be your internal customers Understand your own personal limits and know when to ask for help Take pride in your attention to detail and learn new systems quickly Keep your cool under pressure COMPANY CULTURE: Who are we looking for? Great listeners who love to work with people and build relationships Goal-oriented people who are as comfortable working alone as they are working with a team People who are willing to learn, improve, and adapt quickly People who are excited about the world, travel, and different cultures PHYSICAL DEMANDS Ability to lift or maneuver up to 50 pounds Ability to continuously stand or walk Ability to bend, squat, climb stairs, and lift frequently SALARY and BENEFITS Salary commensurate with experience Full-time, flexible schedule; 40 hours per week Company-sponsored health, dental, and vision insurance Medical and Dependent Care Flex-Spending Accounts 10 paid weeks of parental Leave Wellness Program 401k Plan after 1 year of employment, with fully-vested company match 10 Days Paid Vacation, company Holidays (including a week-long Winter Holiday Break) 1 hour of Paid Sick Time earned for every 30 hours worked IATA certified travel agent status Fun, flexible work environment frequented by furry pups SOUNDS GREAT! How do I apply? Send your cover letter, resume, and two professional references via https://global-educators.breezy.hr/ Qualified candidates will be contacted for an interview No phone calls, please Global Educators provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. Requirements: