FIT Staffing 308 Enfield ST ENFIELD, CT 06082 Company Description: Salary Range: Location: Per Year AGAWAM MA Job Type: Category: Full Time Customer Service Education Level: Work Experience: Some College Coursework Completed Preference: Nice to have 3+ Preference: Nice to have Skills/Certifications/Licences: Description: RESPONSIBILITIES: 1) Manage the day to day running of the Service/Aftersales department 2) Liaising with customers and provide recommendations for spares and upgrades 3) Liaising with customers re maintenance contracts, breakdowns, any other requirements 4) Liaising with the UK office to ensure customer requirements are achieved, addressed and/or supported 5) Ensure customer enquiries are being dealt with and responded to in a timely manner 6) Assist with identifying spares for quotation purposes 7) Raising and sending quotations 8) Processing Purchase Orders and providing order progress updates to customers 9) Assist with packing goods for shipping 10) Coordinating works to, and with, Field Engineers 11) Maintain a high level of customer service 12) Managing Field Engineers travel and accommodation 13) Record keeping; customer files and equipment calibration records Requirements: THE potential candidate: Will be able to effectively communicate to customers and colleagues both verbally and written Be a team player, support the Aftersales team in achieving their objectives and goals Be proactive, using initiatives at all times to ensure customer’s expectations are met Will know how to prioritise work Will have the ability to work under pressure Will have a good knowledge of Word, Excel and Outlook and general computer literacy Will have a desire to deliver excellent customer service Will have a very good attention to detail Will be ambitious Will have an interest in technology or Engineering