CISabroad 3 Ferry Street Easthampton, MA 01027 Company Description: Salary Range: Location: Per Year NORTHAMPTON MA Job Type: Category: Part Time Administrative/Clerical/Data Entry Education Level: Work Experience: High School or Equivalent Preference: Preferred Up to One Year Preference: Nice to have Skills/Certifications/Licences: Description: Position title: Temporary Programs Team Assistant Organization: CISabroad Location: Northampton, MA Time: Part-time = 20 hours/week Term: January 22nd - June 29th, 2018 Number of Openings: 2 The CISabroad Story At CISabroad, we are guided by the vision that we create a more connected and compassionate world, one person at a time. We are a nationally known education abroad provider with a reputation for affordable, quality programs, innovative cultural curriculum, and excellent service. Students participate in our study and intern abroad programs in 22 countries, our customized faculty-led programs in 55 countries on all continents but Antarctica. We are headquartered in Northampton, MA with a network of site directors across the globe and are proud members of The Forum on Education Abroad, NAFSA, and IIE’s Generation Study Abroad initiative. Job Description Each Programs Team Assistant (PTA) will assist a team of Program Coordinators with application processing, transcript processing, and student enrollment for a specific group of programs. Each PTA will have a Programs Manager for their direct supervisor. A successful candidate will be able to work effectively as a member of the team, should be able to take direction well, and should possess strong organizational skills. Responsibilities: Application Processing o Processing specific incoming application and application pieces for programs in the region o Creating and maintaining physical student files when necessary o Creating and maintaining electronic student files (manual data entry, scanning, organizing) o Communicating with applicants regarding submission of application pieces Administrative Tasks o Filing o Mailings o Copying - checks, applications, and academic documents o Scanning - applications and university-specific paperwork; transcripts; reference docs for shared files o Compilation, verification, data entry, and tracking of student materials in HQ database – transcripts, insurance forms, flight information, health forms, etc. o Payment verification and entry of payment details into student accounts o Transcript processing - mailing original to US institution (with grade translation); e-mailing copy to student Applicant Advising o Making calls to students (acceptance, campaigns, requesting materials, etc) o Updating and maintaining information in the student-facing pre-program orientation website o Generating and sending acceptance packets o Answering the phone and directing calls to appropriate staff members o Answering student phone calls and emails to assist with questions and concerns o Reviewing a team-wide email address and forwarding these emails to appropriate staff members o Monitoring, generating, and participating in discussions on Facebook Other Duties o Providing a clear, ongoing account of progress on administrative tasks and project assignments to Program Coordinator o Assisting with training on the programs in the region for CISabroad staff o Checking and updating marketing materials, including the CISabroad website o Maintaining current program materials within program documents, handbooks, and webinar slides o Creating and maintaining “Standard Operating Procedures” for all tasks performed o Assisting with the dissemination and review of program evaluations Minimum Qualifications: o Computer proficiency o Interest in international education o Strong customer service skills o Excellent attention to detail and accuracy o Ability to thrive in a fast-paced environment o Excellent written and verbal communication skills o Team player with a rockin’ sense of humor o Cultural fit with CISabroad’s vision, mission and values o Love of (or at least tolerance for) office dogs Preferred Qualifications: o Study Abroad experience or international travel experience a plus o Experience working with databases and spreadsheets a big plus Compensation: o Entry-level wage, 20 hours per week o One hour of paid sick time earned for every 30 hours worked o Fun, flexible work environment frequented by furry pups o Office located in a historic building (formerly the Northampton Center for the Arts) right in the heart of Northampton, next to Smith College on the bus line Application Details o Submit your resume, cover letter, and two professional references to jobs@cisabroad.com o Qualified candidates will be contacted for an interview o No phone calls, please Requirements: