suki skincare 99 Industrial Drive NORTHAMPTON, MA 01060 Company Description: Salary Range: Location: Per Year NORTHAMPTON MA Job Type: Category: Full Time Accounting/Finance/Auditing Education Level: Work Experience: High School or Equivalent Preference: Required 2+ Preference: Required Skills/Certifications/Licences: Description: CUSTOMER SERVICE REPRESENTATIVE suki skincare is different - 100% pure, strong safe solutions for skin problems & sensitivities, with a core philosophy of know your beauty - empowering yourself to define your innate beauty on your own terms & to take & own our power, including the power over our health & well-being. we are building a team of dedicated, hard-working professionals excited to grow with suki, & are currently looking for an experienced customer service rep with interest & experience in phone sales, strong attention to detail, common sense, excellent verbal & written communication skills & an ability to work quickly & efficiently. Please be familiar with MS Office, Quick Books, social media & have an interest in always learning new things! JOB SUMMARY the customer representative will work with the customer service team to first & foremost, provide excellent customer service to each & every customer we have, who are as diverse as they come – from retail & wholesale, to international, from brokers to sales reps, estheticians to plastic surgeons, from phone-in callers to online questioners. must take orders in a very timely manner, with a strong attention to detail & accuracy while balancing that with a commitment to urgency & speed. excellent phone & writing communications are required, & you should be comfortable upselling & calling current wholesale customers to check in & generate sales. research skills are a plus, a love of helping people is a must & a strong desire to work in a fast-paced environment with no single job all the time, but a variety of tasks constantly shifting is essential. knowing you are the person, like a healer, that our customers are entrusting with their healthcare goals & crises, you must treat them with the utmost respect & be completely trustworthy, confident, strong & thick skinned. we are looking for someone to grow with us – what are your goals, interests & strengths? do they include sales, design, social media, marketing, writing, administration? tell us what you’re great at & passionate about! RESPONSIBILITIES • be a suki ambassador, always while on or off the clock – you like to keep yourself abreast of everything going on, you ensure you are on top of things, you do not need to be overseen 24/7 • use in-depth product knowledge to upsell on phone orders, & service & support current wholesale accounts • manage phones, being extremely pleasant while also being an authority & source of trust to our customers, sales reps, buyers, etc. going after information & asking questions is key. • general administrative skills – filing, organization, correspondence, scheduling, etc. • timely & appropriate social media (facebook, twitter, pinterest, etc.), email & phone replies with an enthusiasm for customer appreciation • data entry, including in Quick Books & the Microsoft Office suite, plus the ability to learn new programs quickly & effectively • organize records & maintain an organized office – implement filing systems & develop new, more efficient ones as appropriate • copy-editing, marketing, generate excel sheets & sales reports • knowledge of the Adobe design suite, Mailchimp, & other software outside of the norm is a huge plus Requirements: QUALIFICATIONS • must be able to ask owner/CEO questions & communicate effectively • ability to troubleshoot & think independently & show good judgment. • have a keen sense of urgency, finely balanced with the need for accuracy • you must CARE about the customer & their experience • must have strength of personality & understand that your contribution is welcome, but not to take it personally if things don’t go your way • you must care, not only about your job & how you do it, but about what we do here – you must want to be part of building this team • must have a serious desire to learn • responsibilities & assignments will change constantly - be comfortable switching tasks & leaving lower priority tasks for later • professionalism, maturity & ability to work both within teams & mostly independently • excellent communication skills- verbal & written • excellent organizational skills- excellent attention to detail & very well organized • proven ability to work under definite timelines & deadlines with a strong sense of urgency & dedication • ability to prioritize tasks & manage workload effectively & successfully • ability to work well with national & international partners • must be very computer literate with proficiency in MS word, MS excel, MS outlook with the ability to learn new computer systems & skills. working knowledge of Quickbooks Enterprise is very helpful. INTERESTED? forward a letter of interest with hourly requirements & resume with headline: customer service representative